Skip to main content
TrustRadius
Raiser's Edge

Raiser's Edge

Overview

Recent Reviews

Raisers Edge thoughts

9 out of 10
July 29, 2020
We use The Raisers Edge for our team. It is our primary database for maintaining all of our donors and their information. We use it to not …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing
N/A
Unavailable

Sorry, this product's description is unavailable

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

24 people also want pricing

Alternatives Pricing

What is DonorPerfect?

DonorPerfect is a fundraising software solution, used by fundraisers to manage gifts, donor relationships, communications, receipting, and other initiatives from a single system. DonorPerfect supports monthly giving success. Dashboard analytics and reporting provide insight into what drives…

What is Bloomerang?

Bloomerang is a cloud-based donor management platform that is designed to help nonprofit organizations to reach, engage and retain the advocates they depend on to achieve their vision for a better world. The vendor says their donor management application is rooted in principles of philanthropy;…

Return to navigation

Product Demos

Salesforce for Nonprofits: Migrating From Raiser’s Edge to Salesforce

YouTube

How to install Raiser's Edge tools

YouTube
Return to navigation

Product Details

What is Raiser's Edge?

Raiser's Edge Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(213)

Attribute Ratings

Reviews

(1-8 of 8)
Companies can't remove reviews or game the system. Here's why
December 14, 2018

Top-Line Product

Amy Dana, bCRE | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Raiser's Edge is the fundraising and alumni tracking database for the advancement department. It is also used by staff in the president's office and the business office for constituent and gift management. RE houses all current information on students, alumni, parents, and donors, including contact information, giving history, work and education information, and other data from across the university.
  • Ease of use: While there is a steep learning curve for database admins, the system is relatively easy for a user who simply wants to look up information on a constituent. The interface is clean and intuitive and the system allows a number of ways to search (partial names, street address, phone, etc).
  • Reporting: If you put it in to RE, there is a way to get it out. And 95% of the time there is already a canned report created that will give you what you need. If not, you can create your own report in Crystal Reports or use a query and Excel to further manipulate that data.
  • Support: Don't know how to do something? You've got user manuals, an online knowledge base , an entire Blackbaud Community site, and BB Support to help you out. The annual bbcon is also invaluable for picking up tips and pointers from experts and peers.
  • Learning Curve: This isn't a database you can become an expert on overnight. If your organization is interested in adopting RE, I definitely recommend training (formal or informal). It will be helpful for your organization to have someone dedicated to RE. I know there are organizations that purchase it and expect to either have everyone be an expert or for one person with an already full plate to take on the DBA functions.
  • Cost: It's not cheap by any means. I know the price can throw a lot of people but I truly believe that in this case you get what you pay for.
  • The upsell: I understand Blackbaud is a company but I feel like there is a lot of pressure put on people to upgrade/purchase additional BB products.
I honestly believe that The Raisers Edge (RE) can be used for any organization. It is extremely adaptable as long as you have the staffing to support it.
Lisa Bol | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We have used Raisers Edge for over 15 years for donor gift management, events, membership and so much more. Words cannot begin to describe how it has helped our organization in seamless management of our financials, records, reports and data analysis.
  • Data management including capturing data, robust queries, exports and reporting.
  • Integration with many other apps, programs and lots of specialized companies.
  • Awesome customer service.
  • Great knowledgebase, community forums, user groups and learning opportunities.
  • Utilizes microsoft citrix receiver to enter the software which at times is cumbersome.
Raisers Edge would be well suited for any medium to large non-profit organization.
Sage Evans | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The Raiser's Edge is used by the organization for tracking the lifespan of our constituents. Both current and prospective donors are tracked in the software so that they may be stewarded from first contribution through a planned gift. The software is utilized by several departments to ensure information about current activities with constituents is shared across the organization.
  • The Raiser's Edge has a place for just about any piece of information, and if there isn't a field pre-designed for the purpose, many fields can be repurposed. The software isn't about data though - as much as it's about tracking the lifespan of a donor and how your organization interacts with the constituent - it allows you to track information about your constituents to ensure you're correctly segmenting, soliciting, and stewarding.
  • It has an amazing ability to track portfolios of donors for your Major Gift Officers through the Prospect module. There are built-in ways to project a pipeline of donations, a timeline of activities, and even management reports for tracking purposes.
  • The software has pretty amazing built-in reporting. 9 out of 10 times you'll be able to find a report available for your needs. Everything from simple donor lists to more robust financial reconciliation sheets.
  • If you put good information in...good information will come out - but that can be an issue with The Raiser's Edge - the learning curve can be steep for users. Although the software is pretty user friendly, for the occasional users, it can be difficult to remember where fields are located and how to build exports. A good database administrator can ease these potential problems for most organizations.
  • The cost. There are certainly other software solutions out there that can do a small amount of donor tracking (and for far less money.) You get what you pay for with Blackbaud products. You're investing a potentially large amount of money for an annual contract so that your organization is better equipped to raise the funds needed to accomplish your mission.
The Raiser's Edge is an excellent software for cultivation, solicitation, and stewardship of both small and large donors. The platform allows for great tracking of each constituent's relationship with your organization - and you can easily share this information through standard reporting measures.
Score 10 out of 10
Vetted Review
Verified User
All employees across the entire organization use The Raisers Edge as a tool to manage our interactions with our donors. It helps us track and manage every touch point we have with our donors, from receiving donations to emails sent to donor stewardship. I'm not sure how we would function without it.
  • Ease of use - it's very easy to navigate in a constituent record.
  • Excellent security capabilities - can tier what users can and cannot do and see.
  • Its integration with other Blackbaud products (Luminate Online).
  • Amazing, incredibly knowledgeable support team - Love the chat function. Additionally, support goes WAY beyond just technical support. Blackbaud offers so many tools to assist in the success of their clients including blogs, webinars and podcasts available online and free of charge.
  • I think that the query tool can be improved.
  • The RODBA functionality could use a bit more documentation.
I think The Raisers Edge is very well suited for our smaller sized foundation and it helps us all stay on the same page with our data. Managing the system is very easy and the users are very quick to get up to speed and using the tool appropriately. There isn't a large learning curve for the average user and that's important in this field.
Anna Warner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Raiser's Edge in most of the administrative departments of our organization. It is the most valuable resource that our organization has. It houses all of the contact information and giving history for each person that interacts with our organization whether they are donors, event participants, employees, program participants or friends of the organization. It enables good communication about these individuals and how we can steward them well.
  • The Raisers Edge (RE) gives many different ways to view an individual's interactions with our organization.
  • RE is flexible in how you can record data to best meet your organization's needs.
  • RE provides many resources for learning more about the product, how to use it and best practices in the database, as well as in fundraising in general.
  • For those that aren't involved with data input, there is a difficult learning curve for how data can be pulled out to be usable for them.
  • RE is expensive!!! Many features are only available when you pay more, and being a smaller organization, that isn't something we have the resources to spend on those modules.
  • Support isn't always the most responsive. I have had an email into my rep with some questions for a couple of weeks with no response.
I think it is actually very well suited for organizations that are multi-faced with events, prospect research and action recording happening on a regular basis. At a previous organization, we used the membership module. This is a bit of stretch for RE. It is not super user friendly when it comes to merging or recreating histories when something goes wrong. I don't think it is a great option for recording membership interactions that are scanned on a bar code. The volunteer module also leaves a lot to be desired.
April 26, 2016

Well Worth the Cost!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Raiser's Edge is being used in the University Advancement department and in the President's Office. It is used in our department to track contact with and proposals to donors and potential donors, while also enabling us to track all gifts to the university. Additionally, our events team uses it to track and manage events while our Alumni Relations group uses it to track Alumni membership status. It addresses the issue of tracking contact information and relationships our prospects have that could be important. The other area it addresses is accurate reporting of current information. By providing canned reports, custom reports, and query/export options for the data we are able to have a clear picture of where we are.
  • It is easy to move around in and find information quickly.
  • Information can easily be pulled out of the database by using queries.
  • It makes it easy to create mail templates for bulk mailings which are saved and can be used again in the future. This saves time.
  • It offers many canned reports that provide valuable information, but is flexible enough to allow custom reports to be created using Crystal Reports.
  • The events module makes it easy to track all event information including participants, expenses, and income. It has a very easy to use interface.
  • Lately, hold times for customer phone support have been long when needed.
  • Fund records lack notes and media tabs that would be helpful to track key information related to the fund.
  • There is no auditing feature in Raiser's Edge to easily see things like the last time someone logged in, who made changes to records, etc. This would be very helpful to have plus a way to rollback a change someone may have made.
  • There is no way to create a standard format where specific entry requirements can be done automatically for consistency (i.e. addresses change Dr to Drive, specific salutations are automatically included, spell check, etc.)
  • There is not a way to add/track custom goals for development officers that aren't necessarily tied to gifts or dollar amounts (i.e. number of proposals, number of meetings, unit $ goals that can be tracked through gifts received, etc.).
It is a great tool that makes data tracking easy to do as long as data is entered correctly. As they say, your information is only as good as the data that goes in. With the addition of NXT, it makes it better suited for use by development personnel as it is easier for them to see information that is important to them. Reporting can be cumbersome if Crystal Reports is used to create custom reports. That has a big learning curve for most.
Becky Vodrey, bCRE | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The Raiser's Edge is used as the primary fundraising management database in our organization. Primary users are development officers and advancement personnel, and the database serves as an important resource for our accounting department. We maintain up-to-date contact information (emails, mailing addresses, phones) on all our donors and potential donors; giving histories, capacities and propensities; as well as information on contacts with our supporters.
  • As a relational database, the Raiser's Edge is able to store a wealth of data, as well as linking the data when appropriate.
  • By providing centrally-located data storage for supporter information, the Raiser's Edge is essential in executing a successful fundraising program.
  • By utilizing queries and exports, and maintaining table consistency, it's possible to monitor the health of the database, and take necessary steps to maintain and strengthen the data integrity.
  • Customer Service is generally very knowledgeable and willing to work with you to find problem resolutions.
  • Importing data into the Raiser's Edge can be daunting. With experience, it does get easier, and I understand that Blackbaud's partner, Import-O-Matic, can be quite useful in overcoming some of the challenges with the import process.
  • While a great many of the field names and configuration can be customized by the end user, there is still work to be done to add or increase this functionality in other areas.
  • Some functionality in the Raiser's Edge has not kept up with the world at large. For example, the configuration of address/email/phone linking needs to be revisited and updated.
Blackbaud sales representatives are very enthusiastic about their products! Be conservative in your preliminary choices -- you can always add more options later. There is a lot to learn and get accustomed to, so be cautious not to overwhelm your organization with a too steep of an initial learning curve.
Lindsay Nickles | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Raiser's Edge was the constituent and grants management tool. It was used to track all donors, prospects, many employees and any grant relationship. The philanthropy department used this product to keep track of what was soliciting each prospect, and the status of grant proposals. It was used to generate reports for senior management, internal reporting controls, and to also track performance measures. It helps the organization to address the problem of keeping track of prospects, and donors and their giving history. It also helped us move donors from one giving category to another one.
  • The reporting in Raiser's Edge is fantastic. There are many "canned" reports which are what most organizations will need, for example weekly giving reports, annual giving reports, solicitor comparison reports etc. It also allows for highly customized reports and for you to save reports that you need to rerun with different dates.
  • Ease of use. Raiser's Edge, with minimal training is very easy to use. I found it, as did other employees, to be very intuitive. Yes, there are ways it can get complicated but the overall ease of use is universal.
  • The user support of raiser's edge is excellent. I haven't been put on hold for longer than a few minutes. They also have excellent chat support which is great if you just have a quick question or need a password reset. Never had such great customer support.
  • Learning how to properly use the reports, exports and queries can be difficult. If you don't go through a formal training, it can be next to impossible to just "catch on". It can be difficult to decide which to use and when.
  • If Raiser's Edge integrated with more credit card processors, that would make work and gift processing much more efficient. many organizations cannot change their credit card processor just because raiser's edge only integrates with a select few.
  • I felt pressured from Raiser's Edge to buy more add-ons, to sign up for additional resources, and pressured to buy their wealth screener. I did not appreciate the tough sell on these, and them pushing my organization to buy these items. We were already spending plenty of money on the product upgrade.
I find Raiser's Edge to be appropriate for a large organization. It has been said to be the "Cadillac of donor software". I think it is most appropriate for an organization with several gift officers, a large fundraising goal and several events. I think this would not be appropriate for a small organization or a start up. There are other donor software that are cheaper with less functionality that could work until they reach a point where they need something with more capabilities.
Return to navigation